The translation was provided by Google Translate. If you encounter any unclear or confusing content, please let us know.

Frequently Asked Questions (FAQ)

1. Getting Started

• How do I create an account?
  Click on the 'Sign Up' button on the home page; you will be prompted to enter your personal information and create a username and password. Please pay attention to the password requirements. We want to ensure your account is safe and secure by creating a strong password. 

• What devices and internet speed do I need?
  Use a device with a camera, ideally connected to your TV, to ensure a clear view and your safety. We recommend you have reliable high-speed internet at around 25 Mbps download speed. 

2. Scheduling and Appointments

• How do I attend a live session?
  Log in, after choosing your emotions and energy level, click on the Live Video Classes module, and select an available session.

• How do I attend a recorded session with my buddy?
  Log in, after choosing your emotions and energy level, click on Dance with My Buddy, and type in the fun room name you and your buddy co-created; then you will enter the room with the recorded sessions and see your buddy there. 

• What if I miss my session?
  Watch the recorded session or contact support for help via this support ticket form or email support@buddydance.com.

3. Platform Features

• What services are available?
  Live and recorded dance sessions, buddy matching, and progress tracking. 

• How does the buddy matching system work?
  Our AI pairs users based on preferences, goals, interests, and compatibility.

4. Privacy and Security

• How is my personal data protected?
  We take the privacy of our users very seriously. Your personal information is encrypted and stored securely. We strictly limit access to your data. We follow HIPAA and other privacy rules and regulations to ensure the safety of your data.

• Is BuddyDance HIPAA-compliant?
  Yes, we ensure data privacy as per HIPAA regulations. 

5. Technical Support

• What should I do if I have connection issues?
  Check your internet, refresh your browser, or restart your device.

• Who can I contact for help?
  Reach us via this support ticket form at support@buddydance.com.

6. Billing and Membership

• What membership plans are available?
  Free and premium plans with extra features.

• How do I update or cancel my subscription?
  Go to Account Settings > Subscription.

7. Health and Safety

• Do I need medical clearance to participate?
  Consult your healthcare provider, especially if you have health conditions. If you apply to participate in our NIH study, you will need your primary care doctor's authorization letter.  Visit https://nihstudy.dance4healing.com to learn more. 

• Are there options for individuals with physical limitations?
  Yes, we offer modified sessions for different mobility levels. With a simple click, you can choose Easy Breezy (low), Mellow Yellow (medium), or Dance Machine (high) energy levels, as well as different time frames (15, 30, 45, 60 minutes).

Have more questions? Please ask us via this support ticket form. We are committed to supporting you in any way we can. And your questions may help others, too.